Frequently Asked Questions

General Questions


There is so much to do at Rathwood, we have something for everyone! Our shop is filled with fashion, accessories and much more... Enjoy wholesome food in our Restaurants, explore our garden center, interior and exterior furniture showrooms. Learn more about Rathwood's facilities and attractions here.




Your start time will be stated on your ticket. Please arrive 30 minutes beforehand as each event starts on time.




Please have your ticket number ready and call our help desk on 0599156285 to amend any details or send us an email on events@rathwood.com.




Yes, our system is mobile friendly.




You can email us at events@rathwood.com to request a copy to be re-sent to the email address used when making your booking.




If you availed of the Cancellation Option when booking your tickets and you now wish to cancel or transfer your tickets to another date, please email your request to cancellations@rathwood.com. Please note that you cannot claim a refund or transfer of part of your ticket i.e. only full ticket cancellations and transfers can be made for your full ticket.


You must email your request to cancellations@rathwood.com before the cancellation date and time stated on your Ticket. Please note once you have submitted a valid cancellation email it cannot be withdrawn.

When sending an email state Your ticket reference number, name your tickets were booked under, reason for cancelling or transferring and daytime contact number.


If you submit a cancellation AFTER this date and time, you will NOT be entitled to any refund. Please note that the Cancellation date and time is printed separately on your Ticket, but only if you paid for the Cancellation Option at the time of booking. If you submit a cancellation email you will receive a receipt of your email from cancellations@rathwood.com and you will be contacted within 10 working days of this receipt.

You will be offered an alternative date and time, if one is available and a refund of your tickets less charges if another date and time is not available.


Note: No refunds will be made for: Cancellations where the Cancellation Option has not been purchased, Cancellations after the Cancellation Date and Time printed on your ticket. Where you have paid for the cancellation option Cancellations must only be submitted to the email address (cancellations@rathwood.com) or they will be considered invalid and no refund will be made. Part of a ticket where only some of your group cannot attend, the Cancellation Option applies to the full ticket only. We will NOT accept telephone or personal cancellations only cancellations by email on or before the date and time for cancellation on your ticket


Please be aware that the booking fee is non-refundable, even in the event that you decide to cancel your booking.


Rathwood is located on the R725 Tullow - Shillelagh Road. Our Eircode is R93 X3F9.



Cancellation Policy


If you availed of the Cancellation Option when booking your tickets and you now wish to cancel or transfer your tickets to another date, please email your request to cancellations@rathwood.com.


Please note that you cannot claim a refund or transfer of part of your ticket i.e. only full ticket cancellations and transfers can be made for your full ticket.


You must email your request to cancellations@rathwood.com before the cancellation date and time stated on your Ticket. Please note once you have submitted a valid cancellation email it cannot be withdrawn.


This cancellation email should state:

  • Your ticket reference number
  • The name your tickets were booked under
  • Reason for canceling or transferring
  • Daytime contact number

If you submit a cancellation AFTER this date and time, you will NOT be entitled to any refund. Please note that the Cancellation date and time is printed separately on your Ticket, but only if you paid for the Cancellation Option at the time of booking. If you submit a cancellation email you will receive a receipt of your email from cancellations@rathwood.com and you will be contacted within 10 working days of this receipt.


You will be offered an alternative date and time, if one is available and a refund of your tickets less charges if another date and time is not available.


Note:

No refunds will be made for:

  • Cancellations where the Cancellation Option has not been purchased
  • Cancellations after the Cancellation Date and Time printed on your ticket.
  • Where you have paid for the cancellation option Cancellations must only be submitted to the email address (cancellations@rathwood.com) or they will be considered invalid and no refund will be made.
  • Part of a ticket where only some of your group cannot attend, the Cancellation Option applies to the full ticket only. We will NOT accept telephone or personal cancellations only cancellations by email on or before the date and time for cancellation on your ticket

Please be aware that the booking fee is non-refundable, even in the event that you decide to cancel your booking.




Tickets cannot be refunded unless your Rathwood event is canceled by Rathwood or you have purchased the Cancellation Option when originally booking your tickets.




Unfortunately not, you cannot receive a refund due to adverse weather conditions unless you purchased the ‘Cancellation Option' where applicable when originally booking your tickets. Rathwood will endeavor to ensure that all events will go ahead.In the unlikely event that Rathwood has to cancel any event, we will post updates on our social media : Instagram and Facebook as well as contacting the ticket holders affected. If Rathwood cancels the event due to weather conditions, you will be contacted and the relevant ticket holders refunded.